Families
Homes balancing childcare, routines, school schedules and day-to-day household support.
For Families
Hire Household Staff With Greater Clarity and Confidence
H-Ville helps households define their staffing needs, consider suitable candidates and approach placement through a structured recruitment and support process.
H-Ville supports clients looking for professional domestic staff while encouraging clear expectations and respectful working relationships.
Explore Our Services ↗
01 / Who we support
Modern households
Household Staffing Support for Modern Families
Every household has different routines, responsibilities and expectations. H-Ville begins by understanding the actual staffing need, then helps shape a clearer brief for the role, arrangement and professional qualities required.
Busy professionals
Households that need practical help to keep domestic routines organised while work demands are high.
Executives and entrepreneurs
Clients who need discreet, structured household support around demanding schedules.
Diplomats and expatriate households
Families settling into a new location or requiring clearer support around household routines.
Dual-income households
Homes where both adults work and need reliable support with childcare, cleaning, meals or coordination.
Elderly family support
Households seeking respectful non-medical assistance, companionship or routine support for older relatives.
Multiple-role households
Homes that may need more than one domestic role or clearer coordination between existing staff.
02 / Household roles
Domestic professionals
Household roles available
H-Ville can support searches across principal household staffing categories. Role requirements should be discussed carefully because each household, schedule and working arrangement may require different experience and expectations.
Nannies
Professional childcare support based on household routines and the needs of the child or children.
Housekeepers
Cleaning, organisation and ongoing household maintenance.
Cooks and Private Chefs
Meal preparation, kitchen organisation and household dining support.
Professional Drivers
Family, executive and household transportation support.
Elderly Caregivers
Respectful non-medical assistance, companionship and routine support.
House Managers
Coordination of household staff, schedules, supplies and household operations.
Household Assistants
Flexible practical and administrative support for household routines.
Working arrangements
Choosing Between Live-In and Live-Out Staff
Live-in and live-out are working arrangements, not separate professions. Not every candidate or role is available under both arrangements, and availability depends on the role, location and candidate. Exact working terms should be agreed clearly. This page does not provide legal employment advice.
Live-In Arrangement
A staff member lives at the household or in accommodation connected to the role. Households should consider:
- suitable accommodation
- privacy
- agreed duties
- working and rest periods
- household routines
- boundaries
- meals or other agreed arrangements
- communication expectations
Live-Out Arrangement
A staff member attends according to an agreed schedule and returns to their own residence. Households should consider:
- working hours
- punctuality expectations
- transport and location
- overtime or schedule changes
- handover arrangements
- access to the home
- communication outside working hours
Before you request staff
Prepare Your Household Staffing Brief
Clearer information helps H-Ville understand the role and identify potentially suitable candidates. The clearer the role and expectations are at the beginning, the easier it is to assess suitability and discuss the opportunity honestly with candidates.
Request Staff
role requiredlive-in or live-out arrangementproposed locationpreferred start periodworking days and hourshousehold sizenumber and ages of children where relevantelderly-support requirements where relevantexpected dutiesrequired experiencehousehold routinesaccommodation for live-in rolesdriving requirements where relevantmeal or dietary expectations where relevantpetslanguages where genuinely necessary for the roleproposed salary or budget rangeprofessional qualities most important to the household
03 / Client journey
How the client experience works
From first conversation to placement follow-up
This is a practical overview of the household client journey. For deeper process detail, visit Our Process or The H-Ville Standard.
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01
Tell Us What You Need
Share household details, staffing requirements and proposed arrangements so the conversation begins with practical context.
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02
H-Ville Reviews the Brief
H-Ville clarifies duties, schedule, experience, working arrangement and household expectations before recruitment continues.
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03
Candidates Are Sourced and Assessed
Potential candidates proceed through relevant sourcing, screening, assessment and applicable checks according to the role and available information.
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04
Suitable Candidates Are Presented
You receive appropriate information about candidates considered potentially suitable. The number of candidates depends on the role, availability and agreed scope.
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05
The Household Selects and Prepares
You may participate in interviews or discussions, consider fit carefully and prepare the household before the start date.
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06
Placement and Follow-Up
Agreed expectations are clarified, the placement begins and appropriate follow-up may occur according to the agreed arrangement.
Candidate review
Choosing the Right Candidate for Your Household
Households should make a considered choice based on role fit, communication, relevant experience, expectations and the information available. Avoid choosing only on appearance, age or assumptions unrelated to the role. No interview or assessment removes all uncertainty.
Consider carefully
- relevant role experience
- communication
- understanding of duties
- availability
- location
- work arrangement
- comfort with household routines
- attitude towards feedback
- expectations
- references or information provided
- interview responses
- realistic role fit
Useful interview topics
- previous responsibilities
- typical working routine
- handling instructions and feedback
- availability
- understanding of the proposed duties
- questions the candidate has about the household
- expectations about accommodation or working schedule
Before the start date
Prepare the Household Before the Start Date
Onboarding helps a capable person understand how your household actually works. Limit access to sensitive information, passwords, financial details and unrestricted security access to what the role genuinely requires.
confirm the role and dutiesconfirm schedule and working arrangementexplain household routinesintroduce household membersexplain child or elderly routines where relevantdemonstrate equipment and household systemsidentify restricted or private areasexplain security and access arrangementsdiscuss communication and reportingexplain meals, accommodation or transport arrangementsprovide emergency contacts where appropriateschedule an early check-inavoid assuming that every household routine is obvious
04 / Household responsibility
Professional relationships
Professional Households Create Better Working Relationships
A successful placement depends on both the candidate and the household. Clear expectations, respectful communication and fair treatment help domestic professionals do their work with dignity and consistency.
Clear Expectations
Duties, priorities and schedules should be explained from the beginning.
Respectful Communication
Feedback should be specific, calm and professional.
Appropriate Boundaries
Both parties should understand working time, privacy and access expectations.
Fair Treatment
Domestic professionals should be treated with dignity and respect.
Consistency
Household rules and expectations should not change without communication.
Feedback
Concerns should be raised early rather than allowed to build.
Professional Conduct
Both household members and staff should act responsibly.
Salary, working terms and employment responsibilities should be clear.
Salary, working hours, rest arrangements, accommodation, duties and other employment terms should be discussed clearly and agreed appropriately before placement. Clients are responsible for understanding and meeting their applicable employment obligations. The applicable employment arrangement and responsibilities should be confirmed with the H-Ville team before placement. Where formal obligations are unclear, clients should seek appropriate legal or employment advice.
After placement
Support Beyond the Introduction
H-Ville may remain available for appropriate client check-ins, candidate check-ins, feedback, communication support, clarification of expectations, discussion of concerns and replacement assistance where applicable and subject to agreed terms.
The availability, timing, conditions and cost of replacement assistance depend on the terms agreed for the placement.
Speak With Our TeamStructured Communication
Clear next steps and appropriate updates throughout the process.
Honest Candidate Information
Available candidate information should be presented accurately, with appropriate qualifications.
Role-Specific Consideration
Assessment should reflect the actual responsibilities of the position.
Respectful Service
Both households and candidates should be treated professionally.
Clearer Placement Expectations
Duties and working arrangements should be discussed before placement.
Appropriate Follow-Up
H-Ville remains available for relevant post-placement communication.
Family-specific FAQ
Practical questions before you request staff
H-Ville can support searches for nannies, housekeepers, cooks and private chefs, professional drivers, elderly caregivers, house managers and household assistants. Explore Our Services.
Start by contacting H-Ville with your household requirements. Request Staff. The current contact journey prepares an email for you to review and send from your own account.
Prepare the role required, location, working arrangement, duties, schedule, household routines, relevant child or elderly-support needs, experience expectations and proposed salary or budget range.
Yes. Live-in and live-out are working arrangements, not separate professions. Not every candidate or role is available under both arrangements, and availability depends on the role, location and candidate.
Candidates may be considered through sourcing, screening, role-specific assessment and applicable checks. The checks completed may vary according to the role, available documentation and the requirements of the placement.
Where appropriate, households may participate in interviews or discussions before selection. The exact client interview process should be confirmed with the H-Ville team.
H-Ville does not promise a fixed number of candidate profiles. Candidate presentation depends on the role, availability, suitability and agreed scope.
Recruitment timing depends on the role, location, candidate availability, household requirements and approved process. H-Ville does not promise a fixed recruitment timeframe on this page.
The household should confirm expectations, prepare onboarding, clarify duties and begin the placement with appropriate communication and follow-up.
Replacement assistance may be discussed where applicable. The availability, timing, conditions and cost of replacement assistance depend on the terms agreed for the placement.
H-Ville may remain available for appropriate check-ins, feedback, communication support, clarification of expectations and discussion of concerns according to the agreed arrangement.
The applicable employment arrangement and responsibilities should be confirmed with the H-Ville team before placement.
Salary, working hours, rest arrangements, accommodation, duties and other employment terms should be discussed clearly and agreed appropriately before placement. Clients are responsible for understanding and meeting their applicable employment obligations.
Yes. Household Staffing Consultation can help clarify responsibilities, schedule, working arrangement and expectations before recruitment begins. Explore Our Services.
Tell Us What Your Household Needs
Share your staffing requirements with H-Ville and begin a structured conversation about the role, arrangement and support your household may need.