A clear path from enquiry to post-placement support.

Family: The family shares basic contact details, location, role needed and the proposed start period.

H-Ville: H-Ville reviews the enquiry and confirms the most appropriate next conversation.

Expect: At this stage, the enquiry is only a starting point and does not guarantee candidate availability.

Family: The family explains duties, routines, working arrangement and household expectations.

H-Ville: H-Ville helps shape the brief into practical role requirements.

Expect: A clearer brief supports better sourcing and fewer assumptions later.

Family: The family remains available for clarifying questions where needed.

H-Ville: H-Ville searches through suitable recruitment channels and reviews possible candidate fit.

Expect: Sourcing depends on role, location, arrangement and current candidate availability.

Family: The family may confirm priorities for experience, communication, schedule and household standards.

H-Ville: H-Ville reviews candidate information, experience, communication and role suitability where appropriate.

Expect: Checks and assessments vary by role, documentation and agreed scope.

Family: The family reviews selected candidate information and prepares interview questions.

H-Ville: H-Ville presents suitable candidates with relevant context and careful qualifications.

Expect: H-Ville does not promise a fixed number of candidates for every search.

Family: The family confirms the preferred candidate and prepares the home for a clear start.

H-Ville: H-Ville supports expectation-setting, start discussions and onboarding guidance where appropriate.

Expect: Working terms and responsibilities should be clarified before placement begins.

Family: The family communicates early feedback and raises concerns calmly.

H-Ville: H-Ville remains available for appropriate post-placement communication and next-step guidance.

Expect: Replacement assistance or further support depends on the agreed terms.